i am using a custom field to lookup over Order Products on Case object, but i have some issues showing the field to some users profiles.
I know the order product object is complicated to manage but somehow who administrated the org before me managed to add the custom field on Case object with a lookup on OrderItem.
Now i am able to add this field to the layout of new Case Types but i am not able to let some new Profiles able to see this field.
In this Org there are already some profiles who can see the field on the Case but even copying all the permissions settings for Order and Order product object to other profiles they still can't see the field.
Is there any kind of action i can do to correctly set the order product on Cases?
22 answers
You're looking at the order product security on the object level.
I would like you to open the case object and look for the lookup field that points to the order object.
