I have admin access and the CRM content has been enabled but i dont get the create new library option. Any ideas as to why?
3 answers
You are correct that to create folders through the UI, you need to use lightning. Folders are created within a library, but to create the initial library, it would need to be done in the Classic UI.
When creating libraries, there are multiple options for configuring it (such as optionally restricting it to certain record types or tagging rules), also assigning members and their permissions. Our next plan is to bring the library member management UI to Lightning, and creating libraries will come after that since it is generally a less frequent activity.
For your use case, I would suggest switching to classic to create multiple libraries (even if you're the only member for now), and then in Lightning, you could create a folder structure as you desire.
