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Topics#Data ManagementSerena Shergill's Question
Serena Shergill (PatSnap) asked in #Data Management
Dec 20, 2017, 2:53 PM

How do I ensure only certain users can close cases rather than everyone?

8 answers
  1. Kavya Gullipalli (Constellation)
    Dec 20, 2017, 3:47 PM
    Try this

     

    AND( 

     

    $Profile.Name <> 'System Administrator' ,

     

    OR(

     

    ISPICKVAL(Status,'Closed'), 

     

    ISPICKVAL(Status,'Open'), 

     

    ISPICKVAL(Status,'Pending')

     

    ))
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