Remove BCCs from Case Emails

Question

Hi Community!

I am trying to remove the Bccs from emails sent through Service Cloud.

I do not have access to ‘Would you like to automatically BCC emails to your return address’ under my Users Settings and ‘Compliance BCC Email’ is not enabled in either Setup or Service Setup.

Kausstubh G Labhe · Accepted Answer

Hi Emma,    Please try and check the 'Salesforce' checkbox (where currently Gmail is chosen)/ I guess that should bring up more options.

Kausstubh G Labhe · Answer

Hi Emma,    Can you confirm you cannot see the automate bcc checkbox, when you click on your user at the top and navigating to settings:

Remove BCCs from Case Emails

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