Skip to main content
Topics#Customer ServiceRyan Mascarenhas's Question
Ryan Mascarenhas (Recondo) asked in #Customer Service
Jun 5, 2017, 6:16 PM

Following a case

Is there a way to follow a case and get updates for that specific case? What I am trying to do is allow community users to follow a case and then get automatic emails about that case. Like if the case status changes, or owner changes, or comments get added I get emails about the case. I tried workflow rules but I want to customer the ablity to chose what cases they get updates on rather than everything.
11 answers
  1. Jeff May
    Jun 5, 2017, 6:59 PM
    The user can click the Follow button on the Case (in the Chatter Feed area) and they will be notified of any of the feed updates.   You can then control which field changes cause a feed update by using the Setup > Feed Tracking page and selecting the Case fields.
Write an answer...
0/9000