FavoriteReid Churchill (Blue Cross NC) asked in #Customer ServiceSep 13, 2018, 5:23 PMHas anyone experienced that cases are escalating outside of defined Org business hours? I am and can not determine why this is happening.3 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Reid Churchill (Blue Cross NC)Sep 13, 2018, 5:59 PMThank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Reid Churchill (Blue Cross NC)Sep 13, 2018, 5:59 PMThank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.
