I have a scheduled an admin exam on coming wednesay. As i scheduled it to take it from home.. now i want to take the same at exam center... how can i change the same
Regards
Pranav Shah
2 answers
Hello Pranav,
Please go through the below information.
http://certification.force.com/pkb/articles/Public_KB/Exam-Reschedule-and-Cancellation-Policy
Testing Center (Onsite) Proctoring Reschedule & Cancellation Policy:
You may reschedule or cancel your testing center registration without incurring an additional fee with a minimum of 72 hours advance notice of the scheduled start time of your exam. Please note: 72 hours is not three business days; it is 72 hours prior to the scheduled exam start time.
Reschedules and cancellations more than 72 hours before your exam start time can be completed through your test taker account in Webassessor free of charge. If you reschedule or cancel within 72 hours of your scheduled exam start time, you will be charged a $75 fee. This can be completed through your test taker account, but a fee will be assessed (instructions below).
If you do not complete the exam at the scheduled time and did not contact the Salesforce Certification team in advance of your exam start date and time, you will be considered a no-show and charged the full exam fee.
Online Proctoring Reschedule & Cancellation Policy:
You may reschedule or cancel your online proctored registration without incurring an additional fee with a minimum of 24 hours advance notice of the scheduled start time of your exam. Please note that 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time.
Reschedules and cancellations more than 24 hours can be completed through your test taker account in Webassessor free of charge. If you reschedule or cancel within 24 hours of your scheduled exam start time, you will be charged a $75 fee. This can be completed through your test taker account, but a fee will be assessed (instructions below).
If you do not complete the exam at the scheduled time and did not contact the Salesforce Certification team in advance of your exam start date and time, you will be considered a no-show and charged the full exam fee.
How to Reschedule Your Exam:
Log in to your test taker account in Webassessor.
Locate the Scheduled Exams section and click on the Reschedule/Cancel button next to your scheduled exam. From this exam details page, the Reschedule and Cancel buttons will be available.
If you need to reschedule an exam that is scheduled at an onsite testing center, and you are within 72 hours of your exam start time, you are required to pay the late reschedule fee of $75.
If you need to reschedule an online proctored exam, and you are within 24 hours of your exam start time, you are required to pay the late reschedule fee of $75.
To reschedule your exam, select the Reschedule button and follow the prompts.
If you are within the reschedule window, you will be prompted to pay the reschedule fee. Submit your payment details in order to complete the reschedule process. An email will be sent confirming the payment and reschedule of your exam.
Click Done on the purchase confirmation page to return to your test taker account home screen.
How to Cancel Your Exam:
Log in to your test taker account in Webassessor.
Locate the Scheduled Exams section and click on the Reschedule/Cancel button next to your scheduled exam. From this exam details page, the Reschedule and Cancel buttons will be available.
If you need to cancel an exam that is scheduled at a testing center, and you are within 72 hours of your exam start time, you are required to pay the $75 late cancellation fee.
If you need to cancel an online proctored exam, and you are within 24 hours of your exam start time, you are required to pay the late cancellation fee of $75.
If you cancel an upcoming exam at a testing center outside of the 72-hour window, you will receive a refund for any fees you paid for the exam. If you cancel an upcoming exam within the 72-hour window, you will receive a partial refund (the exam fee less the late cancellation fee).
If you cancel an upcoming online proctored outside of the 24-hour window, you will receive a refund for any fees you paid for the exam. If you cancel an upcoming exam within the 24-hour window, you will receive a partial refund (the exam fee less the late cancellation fee).
To cancel your exam, select the Cancel button.
If you are within the cancellation window, you will see your total eligible refund amount on the following screen.
If you submit the cancellation request, your exam will be cancelled and you will be issued a refund to the original credit card used to complete the transaction. This may take 8-10 days to fully process. You will then be redirected to your test taker account home screen.
An email will be sent confirming the amount refunded and cancellation of your exam.
If you choose to leave your exam as scheduled, select Cancel.
Exceptions to the Reschedule & Cancellation Policy:
Exceptions to the exam Cancellation and Rescheduling policy are listed below. You will need to open a case with the Salesforce Certification team for assistance if you meet one of these conditions. Supporting documentation is required for these exceptions (i.e., doctor’s note, funeral note, etc.).
Inclement weather prevents travel to the testing location
Death in the immediate family
Hospitalization
Thanks & Regards,
Paras Shah
