I created 4 email-to-case routing addresses, checked the on-demand checkbox and created auto-forward for original emails.
The cases creating in Salesforce, but I see that each day few of the cases create duplicates. There is no cc, so it's not the reason and I can't reproduce it when I am sending emails.
Any idea what to check?
3 answers
To the replay email? Yes, but the duplication is in the initial massage which creates the case, not after the replay and the answer. Users are sending emails to one of the addresses, and salesforce creates 2 cases instead of 1.
