I have been reading up on using Files and sharing with communities and I know that if an internal user wants to upload a file to a record that a partner portal user should also be able to see they either post the file on chatter with the 'All with Access' setting or they can upload the file to the record the click the 'Customer Access' toggle. My understanding is the Customer Access toggle will also make the file visible in the customer community if the customer has access to the specific record. Im not sure if the same behaviour applies with the chatter upload but my assumption is that it does
Is there another way to attach files to a record that can be seen by internal users and partner users but not customer community users?
1 answer
Hi Claire,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Community Cloud group below to collaborate with the experts for best practice and advice.
https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001oDd
Hope this helps.
Regards,
Jayson