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We recently allowed voting on our customer facing articles.  Do the number of votes, thumbs up or thumbs down (we don't allow ratings) have any bearing on the scores? Or are the scores based on views only?

John Mitchell · Answer

Yes, they have an effect on the score but it is one of several facets that define the score. I came across this Article that describes a bit more:  https://help.salesforce.com/articleView?id=000171077&type=1   Additional info can be found here too:  https://help.salesforce.com/articleView?id=ideas_about.htm&language=en&type=0

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