I want to calculate average time taken by cases to move across status. i.e average duration for different statuses. I have tried case lifecycle report but it doesn't work as it also captures duartion for case owner change as well as status. So it end up giving duplicate records for many cases
1 answer
Hi Rupal,
Can you take a look at this discussion thread:-
https://success.salesforce.com/answers?id=90630000000ggu0AAA
Hope it helps.
Thanks
