When I use {!Case.Link} in e-mail template for self-service users, the link provided is not an sserv link. It attempts to open the internal case page instead of the self service portal case page.
e.g. what opens is:
https://na6.salesforce.com/5008000000VeXYW
what I want it to open should be:
https://na6.salesforce.com/sserv/casedetail.jsp?id=5008000000VeXYW
so, how do I set this up? Thanks in advance for your help and advice.
Jan Peters
2 answers
Instead of using the link merge field you will probably have to make your own. The syntax would be something like this:
https://na6.salesforce.com/sserv/casedetail.jsp?id={!Case.Id}
