Max Capacity of chats in Live Agent notification

Question

Within Live Agent, you can set the Chat Capacity within the configurations so the support users will only have a set number of chats that they can handle at a given time.  If everyone is at their max capacity of chats, it shows the customers that the chat is offline when you go to the website.  Is there a way to send an email out to the user who is set up as a supervisor to let them know that everyone is at max capacity and not available to take anymore chats.  So that maybe the supervisor can redo what the max capacity is if it happens too often.

Miglena Armutlu · Accepted Answer

Hello Kimberly,

I found similar idea over at the IdeaExchange tab: https://success.salesforce.com/ideaView?id=08730000000DjyIAAS

Also, this article might be helpful: https://help.salesforce.com/apex/HTViewHelpDoc?id=live_agent_chat_queuing_options.htm&language=en_US

Thank you!

Max Capacity of chats in Live Agent notification

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