Hi there.
When inserting Knowledge articles into an email, the inserted part always start with 'Answer' and then the rest. After the insert the agent has to remove that part.
How can I remove that 'Answer' text part permanently?
Ron
5 answers
Tom Bassett (Vera Solutions) 
Forum Ambassador
Hello Ron,
Can you try the steps defined in this Article from Salesforce Help in order to insert your desired fields in the required order?
https://help.salesforce.com/articleView?id=sf.knowledge_insert_article_content_email.htm&type=5
Thanks, Tom
