Skip to main content
Topics#Data ManagementLEAH Gus's Question
LEAH Gus (Gus) asked in #Data Management
Sep 8, 2017, 1:29 PM

field service do not send notification to customer

How do I configure Field service lightning if I have a customer that I don't want to recieve the notification emails when a service appointment is dispatched or when the Tech arrives on site, etc?
5 answers
  1. Ines Garcia (get: Agile) Forum Ambassador
    Sep 8, 2017, 1:48 PM
    Hi Leah,

     

    Have a look what do you have under PB, WF, Flows etc. Not for the looks of it:

     

    https://resources.docs.salesforce.com/208/latest/en-us/sfdc/pdf/salesforce_field_service_implementation_guide.pdf

     

    but worth double checking.

     

    Hope this helps,

     

    Ines
Write an answer...
0/9000