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Topics#Data ManagementLEAH Gus's Question
LEAH Gus (Gus) asked in #Data Management
Nov 4, 2020, 6:32 PM

speed to answer on Agent work in minuets

can make a formula that will convert the number in the Speed to answer field on the agent work object into minuets?
5 answers
  1. Ines Garcia (get: Agile) Forum Ambassador
    Nov 5, 2020, 3:02 PM
    divide the time value by 60

     

    You can edit the report type of agent work and bring over the new field

     

    careful on your previous answer as all you contact details where posted here from the email reply signature (which is now publically available in any search engine) I like the 'may the saleforce be with you thought' ha!
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