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Topics#Data ManagementLEAH Gus's Question
LEAH Gus (Gus) asked in #Data Management
Apr 24, 2020, 1:26 PM

move emails from one case to another

I have a process builder that creates a new case when a case is reopened. How do I add the emails from the reopended case to the new one created by the process builder?
6 answers
  1. Isabel Bravo (Onis Solutions)
    Apr 28, 2020, 6:07 PM
    You can add related record information but it's just detail information I'm afraid. Is there a specific reason you need to create a new case when it is reopened? Maybe there could be another way to approach it so you can keep the activity related to the case.
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