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Topics#Data ManagementAbby Douglas's Question
Abby Douglas asked in #Data Management
May 19, 2015, 6:09 PM

Email to Lead using XML file from 3rd party chat vendor.

Currently we use a company called Contact at Once for our chat feature on our website, and as part of that service they will email  our chats to our CRM as a ADF XML (Auto-lead Data Format) file.  

 

My question is what is the best way to set up our instance so that we can accept this file and auto create leads? 

 

I've done a little research on this, but the only thing I have found is people are using an app called Email2Lead and it doesn't work very well. 

 

Any help or advice is greatly appreciated!

 

Thanks in advance!
1 answer
  1. adam marks (Cloud Think Consulting)
    May 19, 2015, 7:52 PM
    I don't know of any automated way to handle that, or through any declarative methods. If you have access to a developer you can work with them to create a service that accepts the xml and then pushes the data into Salesforce based on your requirements. If developer resources are not available you could look into having the file pushed down into a csv format and then using a data loader to pick up the file on a schedule. A tool like the Informatica Cloud Loader can help with scheduling the push. 
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