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Kurt Forbes (TP) asked in #Ask An Expert
Apr 4, 2019, 4:40 PM

Native Salesforce Survey App not appearing in App Launcher

Hi. I'm having an issue with the native Survey feature in my non-profit's sandbox. I have enabled Surveys and can even see the additional objects via the Object Manager, but I cannot see Survey in the App Launcher's list, nor can I find it on the app list to ensure it isn't listed as hidden. I took the time to log into one of my Trailhead Playgrounds where I enabled the feature without issue. In my playground, I enabled Surveys, it appeared in App Laucher, and I edited a survey without issue. However, I'm unable to do so in my non-profit's sandbox. Any help is greatly appreciated. 
12 answers
  1. Kurt Forbes (TP)
    Apr 8, 2019, 3:22 PM
    Priyanka and Sakthivel, thanks again! Your support and efforts to double-check my work was very helpful. You were both in the right area. I finally found the issue. As mentioned the Survey feature worked without a hitch in my playground, so I began to compare and contrast the differences between the two and moved away from the App Menu and Profiles > Assigned Apps to Profile > Object Settings. Turns out this org, for whatever reason, did not follow the rules and did not set the app to Default On/Off, instead it was Hidden by default. Thanks again for your help. This delayed me quite a bit, so it's great have this fixed.
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