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Topics#Customer ServiceAmanda Butkiewicz's Question
Amanda Butkiewicz asked in #Customer Service
Aug 27, 2015, 8:19 PM

Can you use live agent chat as a help line internally? For example so agents can chat with support reps?

2 answers
  1. Amber Latif (HP)
    Aug 27, 2015, 9:23 PM
    one of the common practice to satisfy your requirement is, the setup of chatter free user s to interact internally

     

    as i am not sure the support reps or other user's profile support the feature license of "live agent user"
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