FavoritePIYUSH JAIN asked in #Customer ServiceFeb 18, 2014, 10:39 AMHow to prevent a case to be closed when there are any incomplete task or event for the case?How to prevent a case to be closed when there are any incomplete task or event for the case? If there are any validation rules to be setup please mention that and steps to create it .7 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Shivanath Devinarayanan (Asymbl Inc)Feb 18, 2014, 10:57 AMWhich edition of salesforce do you use ? I dont think Workflows will be able to do this... a Trigger on Case is required.... Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Shivanath Devinarayanan (Asymbl Inc)Feb 18, 2014, 10:57 AMWhich edition of salesforce do you use ? I dont think Workflows will be able to do this... a Trigger on Case is required....