
2 answers

So basically i found the answer myself, we have to make sure that in the email to salesforce setting for a particular make sure that there is a correct PRVS Format for example if the user name is john myers and has an email john.myers@xyz.com but in the email to salesforce its jmyers@xyz.com make sure you change to the correct format which is john.myers@xyz.com....hope I didnt confuse anyone!!!! :)
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