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Topics#Data ManagementReg Archer's Question
Reg Archer (Ping Identity) asked in #Data Management
Apr 19, 2018, 4:57 PM

Lightning Knowledge Conversion and Existing Case Articles

I see that in order to convert to Lightning Knowlege I have to get all of my Article Types into one Article Type.  As I'll be sun-setting all of my current article types, what is going to happen to all of my records in the Article related list on the Case (CaseArticle)? 
1 answer
  1. Reg Archer (Ping Identity)
    Apr 19, 2018, 11:32 PM
    I put in a case with SF and they got back to me rather quickly and explained it was what I suspected, all the case to article connections would have to re-established by the conversion team.  Of course there is the hope that a conversion tool will come out in the future.
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