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Topics#Customer ServiceCindy Holmes's Question
Cindy Holmes asked in #Customer Service
Jun 18, 2012, 7:17 PM

Why can't I view an attachment for an Outbound email message?

The email was sent 30 days ago, which I understand the "link" to the attachments expires after 30 days. But the files are still in the email and are only 249 kb.

 

When I click on "view", i get a message "Please contact the email sender to view this attachment."

 

How can I retrieve these files?

 

Thanks

 

Cindy

 

Why can't I view an attachment for an Outbound email message?
1 answer
  1. M Adrian Alcazar
    Apr 9, 2015, 4:30 PM
    Hope this helps for future sreach 

     

    -The salesforce link for attachments will expire in 30 days 

     

    - EmailMessage & Attachment records are created for every email sent from native salesforce or via the API (regardless of attachment size) 

     

    - EmailMessage & Attachment records count toward the overall storage limit 

     

    - EmailMessage & Attachment must records must be deleted by customer to reduce the amount of storage used 

     

    - EmailMessage & Attachment records are essentially a history of emails and related attachments sent -> Customer compliance could dig through these records to find a previously sent email with associated attachment(s) (assuming the records were not intentionally deleted by customer ) 
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