Seeing the following error when attempting to install the SFO 2.9.2 plugin on systems that previously had the plugin installed. Machines are all running Windows 7 Enterprise 64-bit and either Office 2010 32-bit or Office 2013 32-bit. We have tried clearing all salesforce related keys from the registry as well as purging any folders. We have also tried different user accounts (local admin and running as domain admin). No luck.
Suggestions?
Thank you,
mc
Calling custom action InstallerActions!InstallerActions.CustomActions.CustomInstallType_Preserve
Begin CustomActions.CustomInstallType_Preserve
MSIINSTALLPERUSER=
Existing SFOVersion= 0, ProductCode= {2F055533-E701-4240-80FE-77EB4A8BDB40}, AssignmentType= , InstallTypePerUser= , Compatible= False, ErrorCode= 1605
FAILED: Incompatible sfo install type found.
CustomAction CustomInstallType_Preserve returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:59:31: CustomInstallType_Preserve. Return value 3.
MSI (s) (40:9C) [11:59:31:037]: Machine policy value 'DisableRollback' is 0
MSI (s) (40:9C) [11:59:31:037]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (40:9C) [11:59:31:037]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (40:9C) [11:59:31:038]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 86, szDescription: "".
MSI (s) (40:9C) [11:59:31:038]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
MSI (s) (40:9C) [11:59:31:038]: Unlocking Server
Action ended 11:59:31: INSTALL. Return value 3.
MSI (s) (40:9C) [11:59:31:049]: MainEngineThread is returning 1603
MSI (s) (40:70) [11:59:31:050]: RESTART MANAGER: Session closed.
MSI (s) (40:70) [11:59:31:051]: User policy value 'DisableRollback' is 0
MSI (s) (40:70) [11:59:31:051]: Machine policy value 'DisableRollback' is 0
MSI (s) (40:70) [11:59:31:051]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (40:70) [11:59:31:051]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (40:70) [11:59:31:052]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (40:70) [11:59:31:053]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (40:70) [11:59:31:053]: Restoring environment variables
MSI (s) (40:70) [11:59:31:053]: Destroying RemoteAPI object.
MSI (s) (40:C0) [11:59:31:053]: Custom Action Manager thread ending.
MSI (c) (18:1C) [11:59:31:054]: Back from server. Return value: 1603
MSI (c) (18:1C) [11:59:31:054]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (18:1C) [11:59:31:054]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 11:59:31: ExecuteAction. Return value 3.
MSI (c) (18:1C) [11:59:31:055]: Doing action: FatalError
Action start 11:59:31: FatalError.
Info 2826. Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 3 pixels.
MSI (c) (18:34) [11:59:32:610]: Doing action: AI_SHOW_LOG
Action start 11:59:32: AI_SHOW_LOG.
MSI (c) (18:0C) [11:59:32:717]: Invoking remote custom action. DLL: C:\Users\HDACCO~1\AppData\Local\Temp\MSIFA51.tmp, Entrypoint: LaunchLogFile
Action ended 11:59:32: AI_SHOW_LOG. Return value 1.
Action ended 11:59:32: FatalError. Return value 2.
Action ended 11:59:32: INSTALL. Return value 3.
MSI (c) (18:1C) [11:59:32:741]: Destroying RemoteAPI object.
MSI (c) (18:04) [11:59:32:751]: Custom Action Manager thread ending.
=== Logging stopped: 10/26/2015 11:59:32 ===
MSI (c) (18:1C) [11:59:32:753]: Note: 1: 1708
MSI (c) (18:1C) [11:59:32:753]: Product: Salesforce for Outlook -- Installation failed.
MSI (c) (18:1C) [11:59:32:753]: Windows Installer installed the product. Product Name: Salesforce for Outlook. Product Version: 2.9.02.31. Product Language: 1033. Manufacturer: salesforce.com. Installation success or error status: 1603.
MSI (c) (18:1C) [11:59:32:754]: Grabbed execution mutex.
MSI (c) (18:1C) [11:59:32:754]: Cleaning up uninstalled install packages, if any exist
MSI (c) (18:1C) [11:59:32:755]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/26/2015 11:59:32 ===
