If a Live Agent user raises a flag during a chat, where is the supervisor supposed to see this call for help?
5 answers
@Kristyn -
>> First you need to add Omni Supervisor tab to service console (https://help.salesforce.com/articleView?id=omnichannel_add_supervisor_console.htm&type=5)
>> Then when you select Omni Supervisor @console you can see below. If agent raised a flag then it will be listed in real time along with all other information.
