Favoritepreeth Preeth1 Admin CEO (abc) asked in #Customer ServiceApr 10, 2015, 6:06 AMIf I have created one Email to Case. And the case fields shoul be shows like that : Case Status - Open and Case Orgin - High. If these condition will meet it assign to the particular queue Ex : " Sample Queue" How can achieve this?4 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Pritam Shekhawat (PwC South East Asia Consulting)Apr 10, 2015, 6:59 AM@Prakash good idea ....its better apporach using assignment rule :)Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Pritam Shekhawat (PwC South East Asia Consulting)Apr 10, 2015, 6:59 AM@Prakash good idea ....its better apporach using assignment rule :)