I am very new to these, and have a couple of scenarios I would really appreciate some help on.
Apologies if these seem fairly straight forward but to a newbie believe me they are a head scratcher!
Scenario 1
I need a hidden formula field in which specific users can report on the initial date that was entered into Broker_Deadline_to_Resolve field and how many times the field has been overwritten.
I know how to go about making this a hidden field- its just the formula I am struggling with.
Scenario 2
The best way of setting up some time of rule on a separate record type than scenario 1 which will fire if the field is not populated at time of logging, it should record the Deadlin_ to_Resolve date to 5 working days after case received date
Could any one let me know how to go about these or if there is a better way of getting round this than the suggestions of formulas/rules I have mentioned.
Thanks in advance!
5 answers
Thanks
I didnt know that history report could be private?!
Will have a play about with workflows and see what i can do.Thanks for all the help
