I have a work flow with the Rule Criteria below.
AND(
ISCHANGED(OwnerId),
OR(Owner.Profile.Name = "Account Manager",
Owner.Alias = "fmuld")
)
The Evaluation Criteria is " created, and every time it's eidited"
I have attached an Email Template name Deal Assigned (Support Notification) and in the "elected Recipients box", I have User: john doe selected.
In the "From Email Address" field I have an email selected.
Below is Deal Assigned (Support Notification) template I created
Here is my Issue . . . .when the email notification is sent, when John Doe receives the email, the greeting part of the letter displays only the word "Hi", not "Hi John Doe". view below
Is my greeting formula {!Receiving_User.FirstName} the correct one to use?
Thank you for your time.
7 answers
The {!Receiving_User.field_name} and {!Sending_User.field_name} merge fields work only for mass email and are unavailable in Visualforce email templates.
SOURCE: https://help.salesforce.com/HTViewHelpDoc?id=merge_fields_email_templates.htm&language=en_US
