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Topics#Customer ServicePeter Cowen's Question
Peter Cowen (selenity) asked in #Customer Service
Mar 1, 2017, 2:55 PM

Stop sending case notifications to specific queue members

Is there away to stop notifications when a case is updated being sent if the ticket is for a specific queue or record type? 

 

We have 3 support teams and 2 of the teams would benefit these emails but the main support team would like these turning off is that possible?
3 answers
  1. Peter Cowen (selenity)
    Mar 1, 2017, 4:53 PM
    Where abouts is that? On the Queue or in the Case Settings?
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