We are just turning on service cloud and knowledge in our company and are trying to figure out how to make a process for reviewing our knowledge database articles every 6 months to ensure accuracy and validity. I've tried creating a custom date field on my knowledge article for Review Date and then using a workflow rule to update that field to a formula of Today () + 180 once an article is published, however the rule never set a date in that date field.
I've also tried creating a report and adding a formula to the report to calculate the number of days since the last published date, however I get errors about the Last Published Date field when I try to save the formula.
Any suggestions would be greatly appreciated!
2 answers
Hi ,
Can you explain in detail please ! beacuse i am trying to build this one but some how it is crashing
