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Jan 21, 2014, 10:02 PM

Can I send an email from Outlook to a Salesforce record of my choice when the Outlook email address isn't listed in the Salesforce record I want to send it to

3 answers

Damien Owen (Deloitte Digital)
Jan 21, 2014, 10:15 PM
Hi Bob,

If the email address does not match a record in Salesforce then the email should appear in your Unresolved Items folder in Salesforce. From there you can choose which record you wish to link the email too...

http://help.salesforce.com/HTViewHelpDoc?id=outlookcrm_unresolved_items.htm&language=en_US (http://help.salesforce.com/HTViewHelpDoc?id=outlookcrm_unresolved_items.htm&language=en_US)

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