Upon changing the API name of an Approval Process I am getting this error when I try to submit a case for approval. My Approval Process is checked as Active and I am wondering where else I can look to troubleshoot this:
An erorr occurred when trying to process email. Please make sure the email is not in QA process. Process failed. First exception on row 0; first error: NO_APPLICABLE_PROCESS. No applicable approval process was found.
2 answers
Hi Minhaj,
How is the record submitted for Approval, is it through the Apex or through Process Builder or manually.
I would check if you have any Apex code that is submitting the record automatically for approval, if not check the Process Builder.
