Use the Phone Number or Zip Code Field to determine the current Time of Day and then Indicate if it is Okay to call Customer Back

Question

We use the Case Object to collect Customer Information and also track customer questions. Our Call Center Representatives call back the customers to provide them with information. . But we don't want to call back the customer at a bad time. We would like to call back the customer between the hours of 9 to 5 within business hours.

How Can I use the Phone Number or Zip code of the Customer to determine the current time in that area/region and then to indicate to our call center Representatives that it is okay to call the customer at this time.

Thanks!

Amit Datta · Answer

Hi Minhaj,

It is not possible out of the box. You can try to build a custom solution depending on some external API(like google TImezone API (https://developers.google.com/maps/documentation/timezone/intro)). Or you can go for some appexchange products (https://appexchange.salesforce.com/appxSearchKeywordResults?keywords=local%20timezone&searchType=simpleSearch).

Regards,

Amit.

Use the Phone Number or Zip Code Field to determine the current Time of Day and then Indicate if it is Okay to call Customer Back

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