2. On the Case object I would like to create a field that displays the value of User_Identified__c
How can I do this? What formula would I have to write to accomplish this? Thank you for your help!
5 answers
Hi Minhaj,
There are two fields in the Case objects which relates to the User Object. One is the Owner field and other is the CreatedBy field. So, depending upon whether you want to fetch the User Identified value of the Owner or the CreatedBy user, your formula will differ. In either of the scenarios, you need to create of a Custom formula field of the type TEXT with one of the below formulas.
If you want to fetch the User Identified value of the Owner (User), then your formula will be thisOwner:User.User_Identified__c
If you want to fetch the User Identified value of the CreatedBy (User), then your formula will be thisCreatedBy.User_Identified__c
Hope that helps !