Is it possible to make Case Comments public by default, with the box ticked and needing to be un-ticked to make the comment private?
4 answers
Thanks guys.
The motivation was that if the comment is created as public, the customer contact gets an email notification. Making an existing comment public doesn't trigger the customer email, so I think at this stage getting people in the habit of making sure the comment is public when they make it is the simplest solution.
Email-to-Case Premium looks like it would address the problem, I'm not sure yet whether it's a big enough problem to spend the money on.
