Emails attached to cases are not visible in the self-service portal, unless the Make Public link is clicked.
Except that I still can't find any such "Make Public" link.
Where should I be looking - is there a setting to enable this?
6 answers
Hello Jan,
there is no problem having Cases raised by Email2Case visible in the Self Service Portal (our system does that). It's just that the emails themselves cannot be.
Also, the content of the first email, that raises the case, will be visible as the Case Despcription.
We use custom formula fields to link directly from our emails to the Cases in the SSP.
I'd also point out that the Self Service Portal was rendered obsolete by the newer Customer Portal - which has now also been superseeded by Communities. There is zero possibility of this feature (or any other) ever being added to the SSP.
John
