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Topics#Customer ServiceJohn Rowley's Question
John Rowley (Exari Systems) asked in #Customer Service
Nov 4, 2011, 3:49 AM

How can I set a validation rule without an error message?

I have a validation rule that rejects cases where the Case Origin is Email and the Subject contains one of a number of specific text strings (e.g. "out of the office".)

 

It works at preventing the case creation, but generates an email notice about the FIELD_CUSTOM_VALIDATION_EXCEPTION.

 

Is there any way to supress these emails?  Or is there another way to do it?
3 answers
  1. John Rowley (Exari Systems)
    Nov 7, 2011, 5:29 AM
    Thanks Chris,

     

    I'm still finding my way around Salesforce and Apex and didn't remember that option.  However, its already clear in my profile, so it won't help.

     

    What I should have noticed is that the email subject is "Email-to-Case: Error(s) encountered while processing", so I think its something inside Email-to-Case that I won't be able to change. I'll just let my email client filter them.
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