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Topics#Data ManagementShauna Bott's Question
Shauna Bott asked in #Data Management
Feb 29, 2012, 8:44 PM

salesforce for outlook is removing contacts in salesforce

I have the Outlook Configurations set under Desktop Administration to synch contacts both ways.  Occasionally I have a contact I no longer deal with and will remove them from my Outlook contacts, but I want them to stay in Salesforce.  But they are being removed from Salesforce as well.  Within the setup I do not see a sync direction of Outlook to Salesforce.  I do not need to be updated from Salesfoce to Outlook, I am primarily concerned about updating Salesforce with my Outlook Contacts.

 

Any ideas on how I can get it to work this way or to prevent a contact from being removed if I remove them them Outlook Contacts?

 

Thanks

 

Shauna
2 answers
  1. Cesar Ticas
    Mar 3, 2012, 4:06 AM

    Excluding Certain Records from Syncing

    You have a couple of options for excluding certain items from syncing with Salesforce for Outlook.

    • You can choose whether to sync items you mark as Private in Microsoft® Outlook®. If you don’t want to sync private items, open Salesforce for Outlook Settings, and select the types of private items you don’t want to sync.

    • If you don't want certain Outlook items to sync, regardless of whether they’re marked as Private, assign them to the category Don't Sync with Salesforce in Outlook. For details on using categories in Outlook, refer to your Outlook documentation.

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