FavoriteMurali Lakshman asked in #Customer ServiceJan 15, 2013, 4:55 PMFacebook post to a Case in Service CloudAre there instructions to create a case from a Facebook post? Saw this at Dreamforce.1 answerSortSort by DateSort by Most HelpfulSort by DateLauna Saunders (Open to work)Jan 19, 2013, 11:03 PMYou have to download the app from the appexchange (for Twitter too). https://help.salesforce.com/HTViewHelpDoc?id=social_overview.htm&language=en_USAdd a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Launa Saunders (Open to work)Jan 19, 2013, 11:03 PMYou have to download the app from the appexchange (for Twitter too). https://help.salesforce.com/HTViewHelpDoc?id=social_overview.htm&language=en_US
