I have a pretty complicated object model with lots of custom objects. The client want to turn on Cases for all of the objects...which is fine, but it creates a very ugly Case object (10 lookup fields where one is populated).
I'm thinking about record types to clean things up. Is it possible to default a Case record type based on the object from which it was created (so I can capture different data AND only show the lookup of the object it was created from)?
Thanks!
4 answers
Thanks Jon. Not sure if the requirement will be to associate a case to multiple records, but I like the thought!!
Thanks again!
