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Topics#Desktop IntegrationSteve Andruszka's Question
Steve Andruszka asked in #Desktop Integration
Jul 18, 2013, 6:52 PM

Salesforce for Outlook Thread ID

I just configured and installed Salesforce for Outlook.  At a previous company, I recall an email generated from a record in Salesforce would have a thread ID attached to it.  I'm creating emails from sfdc now, and I don't see a thread id.  Am I missing something?

 

Thanks!
1 answer
  1. Shivanath Devinarayanan (Asymbl Inc)
    Nov 8, 2013, 6:38 AM
    Thread ID is for Emails that originate from Email to case .

     

    It will not be generated for any other Emails...

     

    Setup Email to Case :http://goo.gl/w50qU7

     

    if our suggestion(s) worked,  let us know by marking the answer as "Best Answer" right under the comment.This will help the rest of the community should they have a similar issue in the future.  Thank you!

     

    Shiv
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