I'm using the following formula in a WFR that I hope will fire when the Status of a Case changes:
AND(
ISCHANGED(Status),
NOT(ISBLANK(PRIORVALUE(Status))),
NOT(ISNEW()))
It seems to work, but it sends the wrong email template...which leads me to believe this rule is not firing, and a different rue is?!
10 answers
Ok, so I just tested and used the below syntax:
AND(
ISCHANGED(Status),
NOT(ISPICKVAL(PRIORVALUE(Status),"")),
NOT(ISNEW()))
With my evaluation criteria set to: Evaluate the rule when a record is created, and every time it’s edited
I have an immediate email action, that send an email notification to myself and it works every time. Are you in a Sandbox or Production, and if you are in a Sandbox, is your deliverability set to All Email or System Email Only?
