I add an attachment to my Article then send out an email with the Articles as PDFs merge field.
The end consumer receives the email, opens up the Article in a PDF, but when they click on the Attachment link - it asks them to log into sfdc.
I've enabled the article for the Public Knowledgebase chanel as well. Why is this happening and how do I disable the need to login?
12 answers
We finally decided to implement a simple solution where the user uploads the file to SFDC files and create a "Share via Link" URL. The URL is copied by the user to a custom field on the article using the link function within a rich text field.
