FavoriteOlivia Forde (Lifes2good) asked in #Customer ServiceJan 6, 2015, 2:07 PMCan original attachments be included on Reply emails in CasesWhen you hit reply on a case the attachments fromt he original email are not included - can they be1 answerSortSort by DateSort by Most HelpfulSort by DateAccepted AnswerJeff MayJan 6, 2015, 2:10 PMNo. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Accepted AnswerJeff MayJan 6, 2015, 2:10 PMNo. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).
