Email to Case Assignment

Question

We have 3 Admins, that each have several business units we support, and if the Case is created in the Self Service Portal, we can prompt for the business unit to do the case assignment.

How do we accomplish a similar result using email to case, since they all get routed to the default case owner (Me) since there is no business unit field that gets populated?

Thanks in advance!

Robert

Robert Craven · Answer

btw, we have 1 email address for email to case  SFSupport@xxxx.com

Email to Case Assignment

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