But, I have a scenario where I use criteria on an opportunity kick off a process builder for a custom object to be created. This custom object, when created, kicks off an email to the team who needs to work the record. Unfortunately, once the object is kicked off, if the opportunity is updated in any way, it kicks off the process and creates another custom object.
Some of the updates to the opportunity are based on information that is not pertinent to the custom object. I need to figure out how to stop the duplicates and I am just not sure how to do it. Any help would be appreciated
Thanks
3 answers
Eric Praud (Activ8 Solar Energies) Forum Ambassador
Hi Angela,
In the Criteria box, click on Advanced>Yes so it only triggers once the criteria is true. It will only trigger again if you update the record so the criteria returns false, then you update the record again so it returns true