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Topics#Desktop IntegrationGill Bishop's Question
Gill Bishop (Gamma) asked in #Desktop Integration
Nov 27, 2018, 9:36 AM

Some of my users have issues with connecting to Outlook since upgrading to Windows10. They can't log in & can't update their settings either. The app has been uninstalled & reinstalled but with the same result. Has anyone had this issue?

3 answers
  1. Jory Dean (Salesforce)
    Nov 27, 2018, 1:14 PM
    Yes it does - I understood what you were talking about! 

     

    That's interesting that only some of your users are experiencing problems since the upgrade, do the users that have access to Salesforce to outlook successfully have the same profiles and permissions as those who don't? 

     

    Have you tried resetting your connection from salesforce to outlook via the "Lightning for Outlook and Sync"? 

     

    https://help.salesforce.com/articleView?id=lightning_sync_admin_exch_connect_w_oauth.htm&type=5 

     

    If only some of your users are experiencing the problem and have the same profiles, permissions, and etc.. i'd open up a case directly with Salesforce.

     

     
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