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Topics#Customer ServiceJon Berger's Question
Jon Berger (Charles Schwab & Co.) asked in #Customer Service
Aug 29, 2012, 5:12 PM

Is there a way to lock a Case during editing so another user does not also edit?

We occassionally find that 2 users are working the same Case. Is there a way to prevent that?
1 answer
  1. Denis Augusto Valente (atile.digital)
    Aug 29, 2012, 5:17 PM
    Create a validation rule on case

     

     $User.Id <>  OwnerId 

     

    In this premisse we're assuming that the case owner must have rights to edit the case.
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