Hello Everyone.

Kindly help me with the answer for the below project

The company wants to capture all the information about the customers who are facing some issue in the mobile device. From the type of issue, they want to automate the assignment of the issue ownership to the concerned person. Apart from that company wants to escalate the issue to the higher authority when any delay happens.

→ The case is to be assigned to a specific person on the Case fields, say Subject. → The case is to be escalated to a specific person if solution not provided in 1 hour for High priority cases.

 Please perform the following are the activities of the project using your Salesforce account to achieve the goal of the project

→ Project Roadmap Planning

→ Data model designing

→ Creating Assignment rules

→ Configure Assignment rules

→ Setting Auto Escalation Rule